Whilst we hope that all of our customers are always happy, we understand that sometimes things go wrong. If you are unhappy with your purchase, we will find a solution for you.
All of our standard products can be returned within 30 days of receiving your delivery. Refunds will be issued in the original payment method within 14 days of the goods being returned to our warehouse.
Custom or ‘made to order’ items cannot be returned unless there is a fault with the item.
We do our best to make the process hassle free so, if you would like to return an item, please follow these three simple steps :
A few caveats.
A full refund will be issued within 14 days of goods being received back into the warehouse. Parts that have been returned as above will be refunded in full, minus the cost of return.
The process to return damaged or faulty items is the same, but any damage must be reported within 14 days of receiving your delivery. Returns of damaged or faulty items will be credited in full, including all delivery charges.
Whilst there is no obligation to offer a right of return to trade customers, we understand that there may still be occasions where you need to return an order, so we do still accept trade returns. Some items may be subject to a restocking fee and this will be discussed with you when you contact us to arrange the return.
