Most smaller Classic, Atlas, EasyBed and Garden Ring orders will be delivered by UK Mail/DHL on a standard transit van. All larger orders which need to be shipped by pallet are delivered to kerbside on an 18 tonne lorry.
Pallets of ProEdge, Halestem and Titan can only be offloaded from the side of the vehicle. Customers are required to provide offloading facilities for these items. Pallets of EverEdge Classic and Garden Rings can be offloaded on a tail lift but this must be requested if required.
We must highlight that delivery is to kerbside only but most drivers will go above and beyond to ensure that your delivery goes where you want. Please note, anything beyond kerbside is at the drivers discretion.
We can request a smaller vehicle, provided you have informed us at the time of ordering. There will be a re-delivery charge on each failed delivery attempt (cost depends on postcode and size of pallet) if there is no one able to receive the delivery or the delivery is unable to be left safely. It is your responsibility to ensure the delivery point is suitable.